This policy applies to all services offered on this site: Online Mind Gym (subscription), 3‑Month Group Coaching, Retreats, and 1‑on‑1 Coaching.

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1. Online MindGym (Subscription based program)

• Billing:
  Fees are charged in advance for the selected subscription period (e.g., monthly/annual).

• Cancellation:
  You may cancel renewal of your subscription at any time. Cancellation stops the next billing cycle; it does not refund payments already made.

• Refunds:

  • Subscription amount once paid is non-refundable.

  • In case of accidental duplicate payment or technical billing error, a full refund or adjustment will be made after verification.

• Access after cancellation:
  You retain access to the Online Mind Gym content and sessions until the end of your already paid billing period.

 

2. 03 Months Group Coaching Program 

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• Registration & Payment:
  Your seat is confirmed only after full payment or as per the payment plan specified at the time of registration.

• Participant-initiated cancellation:

  • Up to 14 days before the start date: 75% refund, or 100% of the amount can be carried forward as credit to the next available batch.

  • 7–13 days before the start date: 50% refund, or 75% of the amount can be carried forward as credit to the next available batch.

  • Less than 7 days before start date or after the program has started: No refund. In special cases (genuine emergency), partial credit for a future batch may be offered at the sole discretion of the organiser.

• Missed sessions:

  • No refunds are provided for sessions you miss.

  • If recordings or make‑up options are offered, details will be shared for that specific batch.

• Program cancellation by organiser:
  If the minimum number of participants is not met, or the program is cancelled by the organiser for any reason, you will receive a 100% refund with the option to carry forward the full amount to the next planned dates.

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3. Retreats

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• Registration & Payment:
  Retreat registrations may require a non‑refundable booking amount, with the balance payable by the due date mentioned on the retreat page.

• Participant-initiated cancellation:

  • 30+ days before retreat start date:
    75% of the total payable amount refunded, or 100% can be carried forward to a future retreat (within 12 months, subject to availability).

  • 15–29 days before start date:
    50% refund, or 75% of the amount can be carried forward to a future retreat.

  • 14 days or less before start date:
    No refund. Depending on circumstances and waiting list, a partial credit to a future retreat may be offered at the organiser’s discretion.

• No‑show:
  If you do not show up for the retreat without prior intimation, no refund or credit will be provided.

• Retreat cancellation by organiser / minimum participants not met:
  If the retreat is cancelled or rescheduled by the organiser (including due to minimum participant numbers not being met, venue issues, or unforeseen circumstances), you will receive a 100% refund of the amount paid, with the option to carry forward the payment to the next planned retreat. No further financial or other liability will arise from such cancellation or rescheduling.

• Travel and third‑party costs:
  Any travel bookings or third‑party costs (such as flights, trains, private transport booked by you) are not covered under this refund policy. Please check your own travel provider’s policies separately.

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4. 1on1 Coaching

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• Scheduling & Payment:
  Payments are usually made in advance per session or as part of a coaching package.

• Rescheduling:

  • Sessions can typically be rescheduled at least 24 hours in advance 

  • Rescheduling requests made after the cut‑off time may be treated as a completed session.

• Cancellations & refunds:

  • For single sessions (only one 1on1 session booked):

    • If cancelled at least 48 hours in advance, before scheduled time, full amount for this session will be refunded. 

    • If cancelled at least 24 hours in advance, before scheduled time, No refund, the session can only be rescheduled.

    • Joining late for the session then as scheduled, would not entitle for extra time for the session. 

    • For no show / missed session with or without notice (within 24 hours from the schedule time) would mean no refund or rescheduling. 

  • For coaching packages:

    • Once the package has started, payment made is non-refundable.

    • In exceptional circumstances, unused sessions may be converted into a credit for future use, at the organiser’s discretion only.

• Coach cancellation:
  If the coach needs to cancel or reschedule, you will be offered an alternative time. If an alternative cannot be agreed upon, the session fee will be refunded.

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General Notes

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• All refunds, where applicable, will be processed using the original mode of payment wherever possible, within a reasonable time frame after confirmation.

• Any transaction or payment gateway charges may be deducted as per the payment provider’s policies.

• This policy is meant to balance fairness to participants with the need to plan, commit venues, and maintain small, high‑quality groups.